Santander customers unable to access accounts

Santander has said it is working to resolve problems with many of its services, including its app and ATMs.

The bank, which has 14 million active UK customers, said on Twitter the problems affect branch, telephone, online app and card services.

One customer told the BBC he would leave the bank after being declined while attempting to buy a new car.

The bank did not have any timescale for fixing the problems and apologised for "any issues this causes".

Stephen Curtis, 58, from Gloucester, said he was in a car showroom when his card was rejected despite having enough funds in his account.

He said: "I'm definitely leaving the bank, and my wife's with the bank as well. We're on a tight schedule anyway, we're going on holiday Monday and we need the car for the holiday."

Santander told customers they can "access cash from other banks' ATMs, at the Post Office and can get cashback where that's available".

A service status page on its website said planned maintenance was due to be performed on the Santander mobile banking app overnight on Friday. It is not known whether this prompted Saturday's problems.

"We're experiencing very high volumes of calls into our contact centres," the company added. It is unclear how many customers are affected.

Are you a Santander customer experiencing technical problems? How has this affected you? Email haveyoursay@bbc.co.uk.

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May 16, 2021 at 01:45AM
By George Bowden
https://www.bbc.co.uk/news/uk-57127774